The perception of hospitality for gen X versus gen Y in Caribbean Region

Ruhet Genç


In this manuscript, unique features of Millennial generation (Gen Y) in tourism and hospitality services will be discussed through Caribbean Millennials. The methodology will be literature review on generational differences in hospitality sector and evaluation of findings. First, the defining characteristics of Millennials will be examined compared to X generation (Gen X). Next, the focus will shift to hospitality services, and their development through the emerging needs of Millennials, such as integrated services with technology and exclusive benefits for personal requirements of tourists, rather than previous one-size-fits-all hospitality services of Fordist era. Finally, the paper will provide concluding remarks.

Texto completo:



Chen, P. J.; Choi, Y. (2008). Generational differences in work values: a study of hospitality management. International Journal of Contemporary Hospitality Management, 20(6), 595-615.

Chhabra, D. (2010). Back to the past: A sub-segment of Generation Y's perceptions of authenticity. Journal of Sustainable Tourism, 18(6), 793-809.

Fishman, A. A. (2016). How generational differences will impact America’s aging workforce: Strategies for dealing with aging Millennials, Generation X, and Baby Boomers. Strategic HR Review, 15(6), 250-257.

Fountain, J.; Lamb, C. (2011). Generation Y as young wine consumers in New Zealand: how do they differ from Generation X?. International Journal of Wine Business Research, 23(2), 107-124.

Gardiner, S.; Grace, D.; King, C. (2014). The generation effect: The future of domestic tourism in Australia. Journal of Travel Research, 53(6), 705-720.

Genç, R. (2011). International Hotel & Restaurant Management. CreateSpace Independent Publishing Platform.

Gursoy, D.; Maier, T. A.; Chi, C. G. (2008). Generational differences: An examination of work values and generational gaps in the hospitality workforce. International Journal of Hospitality Management, 27(3), 448-458.

Hahm, J.; Upchurch, R.; Wang, Y. (2008). Millennial students, movies, and tourism. Tourism Analysis, 13(2), 189-204.

Kapoor, C.; Solomon, N. (2011). Understanding and managing generational differences in the workplace. Worldwide Hospitality and Tourism Themes, 3(4), 308-318.

Li, X.; Li, X. R.; Hudson, S. (2013). The application of generational theory to tourism consumer behavior: An American perspective. Tourism Management, 37(1), 147-164.

Lorde, T.; Li, G.; Airey, D. (2016). Modeling Caribbean tourism demand: an augmented gravity approach. Journal of Travel Research, 55(7), 946-956.

McDonald, N. C. (2015). Are millennials really the “go-nowhere” generation?. Journal of the American Planning Association, 81(2), 90-103.

Pendergast, D. (2009). Generational Theory and Home Economics 1: Future Proofing the Profession. Family and Consumer Sciences Research Journal, 37(4), 504-522.

Polzin, S. E.; Chu, X.; Godfrey, J. (2014). The impact of millennials' travel behavior on future personal vehicle travel. Energy Strategy Reviews, 5(1), 59-65.

Rosa, N. B.; Hastings, S. O. (2016). “Texting in their pockets”: Millennials and rule violations in the hospitality industry. Journal of Hospitality and Tourism Management, 29(1), 33-40.

Schullery, N. M. (2013). Workplace engagement and generational differences in values. Business Communication Quarterly, 76(2), 252-265.

Solnet, D.; Hood, A. (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15(1), 59-68.

Spencer, A. (2019). Caribbean Tourism Public Perceptions and Social Realities. In Travel and Tourism in the Caribbean (pp. 73-93). Palgrave Macmillan, Cham.

Strauss, W.; Howe, N. (1997). The Fourth Turning: An American Prophecy–What the Cycles of History Tell Us About America’s Next Rendezvous with Destiny. New York: Broadway Books.

Szende, P.; Holcombe, A. (2016). Fragments of the past. Boston Hospitality Review, 4(3), 1-8.

Tiedeman, K.; Circella, G.; Alemi, F.; Berliner, R. M. (2017). What Drives Millennials: A Comparison of Vehicle Miles Traveled Between Millennials and Generation X in California. Transportation Research Board. No. 17-06044.

Williams, K. C.; Page, R. A. (2011). Marketing to the generations. Journal of Behavioral Studies in Business, 3(1), 37-53.

Enlaces refback

  • No hay ningún enlace refback.

International Journal of Information Systems and Tourism (IJIST)

ISSN: 2530-3260